Tourism Experts
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Privacy policy

This website is a collaborative project by the following agencies: HMC, Bettina Haas, MA, Maximilianstrasse 9, 6020 Innsbruck, Austria and Lehargasse 7, 1060 Vienna, Austria; TourComm Germany GmbH & Co. KG, Olbrichtstrasse 21, 69469 Weinheim, Germany; and tourmark, railtour suisse sa, Bernstrasse 164, 3052 Zollikofen, Switzerland. This notice describes how we, as data controllers, process your personal data for the purpose of this website.

1. The data concerning you we process

In the course of your visit to this website, we shall collect the following information: the date and time you access a page on our website; your IP address; the name and version of your web browser; the website (URL) you visited before accessing this website; specific cookies (see point 2 below); and any information you yourself provide when completing the contact form or submitting an email request.

There is no obligation to provide the data we request on our website. However, if you do not do so, you will be unable to use all the features of the website.

2. Cookies

Cookies are used on this website. A cookie is a small file that may be stored on your computer when you visit a website. Cookies are generally used to provide users with added functionality when visiting a website, such as helping you navigate the website, enabling you to continue browsing a website from the page you had last visited and/or enabling you to store your preferences and settings for when you return to the website. Cookies cannot access, read or modify other data on your computer.

Most of the cookies on this website are session cookies, which are automatically deleted when you leave our website. Persistent cookies, on the other hand, remain on your computer until you yourself delete them from your browser. We use persistent cookies to recognize you the next time you visit our website.

If you want to manage the cookies that are stored on your computer, you can change your browser settings to notify you when a website attempts to store a cookie. You can also block or delete cookies if they have already been stored on your computer. If you would like to learn more about managing cookies, please refer to your browser’s help menu.

Please note that blocking or deleting cookies may affect your browsing experience and prevent you from using the full functionality of this website.

3. Purposes for processing your data

We shall process your personal data for the following purposes:

  • to make this website available to you and to further improve and develop it;
  • to generate user statistics;
  • to detect, prevent and investigate attacks on our website;
  • to answer your questions; and
  • to process your application.

4. Legal basis for the processing

The legal basis for processing your personal data shall be our overriding legitimate interest, which is to achieve the purposes set out in point 3 above, in accordance with Art. 6 (1) lit. f of the EU General Data Protection Regulation (GDPR).

5. Transmitting your personal data

For the purposes mentioned above, we shall transmit your personal data to the following third parties:

  • IT service providers we use; and
  • subcontractors we commission to fulfill our services.

Some of the above-mentioned third parties are either located or process your personal data outside the European Union or Switzerland. The level of data protection in other countries may not be the same as that in the European Union. However, we shall either only transmit your personal data to countries that have an adequate level of data protection according to the EU Commission or take measures to ensure that all third parties have an adequate level of data protection. These include standard contractual clauses (2017/87/EC and/or 2004/915/EC) and are available upon request to

6. Retention period

In principle, we shall store your data for a period of six months. A longer period shall apply only insofar as this shall be necessary to investigate detected attacks on our website.

7. Your rights as the data subject

Among other things, you shall have the right (subject to applicable law): (i) to obtain confirmation as to whether or not personal data concerning you is being collected and to obtain access to that data; (ii) to obtain the rectification, completion or erasure of any personal data that is inaccurate or processed in an unlawful manner; (iii) to obtain restriction of the processing of your personal data; (iv) in certain circumstances, to object to the processing of your personal data or to revoke your prior consent to the processing; (v) to data portability; (vi) to know the identity of the third parties to whom your personal data is transmitted; and (vii) to lodge a complaint with the appropriate authority.

8. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer to help analyze how users use the website. We shall process your data on the basis of our overriding legitimate interest to generate user statistics for this website that are easy to use in a cost-effective manner (Art. 6 [1] lit. f of the GDPR).

The information generated by the cookie about your use of the website (including your IP address and the URLs of the websites you visit) is transmitted to and stored by Google on servers in the USA. We do not store any of your data that is collected for the purpose of Google Analytics.

This website uses the IP anonymization option provided by Google Analytics. Your IP address shall therefore be truncated, hence anonymized, by Google upon receipt. Google shall use this information to analyze your use of the website on our behalf, to compile reports on website activity and to provide us with further services related to the use of the website and the Internet. Google shall not merge the IP address transmitted by your browser for the purpose of Google Analytics with any other data.

You may prevent the storage of cookies by selecting the appropriate settings in your browser software. However, please note that in so doing you may be unable to use the full functionality of our website. You may also prevent Google from collecting your data for the purpose of Google Analytics by downloading and installing the browser add-on available at:

Further information on the Google Analytics terms of service and Google’s privacy policy is available at or

9. Social media plug-ins

You may use “social media buttons” on our website. We have implemented the “Shariff” solution to protect your privacy. This means that these buttons are integrated into the website as graphics that include a link to the corresponding website of the button provider. Clicking the graphic will redirect you to the services of the respective provider. Only then will your data be transmitted to this provider. If you do not click the graphic, there will be no activity between you and the provider of the social media button. Further information about how social networks collect and use your data is available in the terms of use of the respective provider. Further information about the Shariff solution is available at: (German only).

10. Our contact details

Should you have any queries or concerns regarding the processing of your personal data, please contact us at:

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